JOB SUMMARY
This role is responsible for promoting growth-oriented relationships with OEM customers, distributors,
and or sales representatives with an emphasis on new and existing opportunities that align with the
company’s goals. The Sales Account Manager is the primary customer contact frequently functioning
in a project management capacity and will work with a cross functional team to meet the customer’s
needs. This role must maintain a comprehensive understanding of customer requirements, company
capabilities & capacity, as well as competitive threats. This role is expected to lead with a proactive
mindset of “how can we help?” and collaborate to achieve customer satisfaction.
COMPENSATION
$80k Base + Commission
PRINCIPLE RESPONSIBILITIES AND RESULTS
1. Customer Maintenance & Growth Maintain regular, effective, and efficient communications with customers and prospects.
Represent the company and its products and services during outside sales calls to existing OEMs and distributors while also prospecting for new customers and products;
Support and maintain current customers; build relationships to understand the customer needs
Present customer feedback, customer complaints and requests for new opportunities to the company in an organized and concise manner; facilitate effective and accurate response from the company;
Assure Quality at the source – utilize tools (procedures and forms) to capture customer product and program requirements;
Meet sales objectives
2. Market & Competitive Intelligence Gathering & Utilization: understand product applications and market drivers.
Work with customer product managers, engineers, clinical applications personnel, and sales people to understand product and service needs
Develop and leverage clinical application understanding to identify product and service improvement ideas; create new opportunities
Maintain vigilance over customer feedback and competitive challenges; monitor competitor product and service offerings; inform the company of opportunities and threats
3. Marketing Support: Contribute inputs and support to company marketing efforts.
As needed provide product and applications information to company Marketing resources to create or refine marketing information
Lend support to site visits, photography and videography efforts including facilitating access to sites and products
Provide review and recommendations to marketing literature and content
4. Project Management: Utilize communication and organizational skills to lead projects to successful completion.
Develop and maintain project timelines that balance company capacity with customer expectations; ensure all parties are working to the same schedule
Maintain accountability of self and cross-functional team members to successfully achieve deliverables
5. Financial and Data Management: Support company with periodic revenue and contribution margin forecasts and budget data
Support budget build and sales and operation planning efforts
Monitor purchase order bookings and open order reports to budget commitments
Control travel and entertainment expenses in alignment with company policies;
Monitor changes in product and material costs to ensure pricing is appropriate
Utilize CRM to manage contacts and pipeline opportunities
6. Other Duties: Perform other duties as assigned
Live by and promote the company's vision, purpose, values and principles.
Demonstrates a high level of professionalism, discretion and confidentiality with all tasks, especially when dealing with employees, customers, visitors, vendors, and members of the public.
Adhere to safety policies and procedures and promote a safe work environment for co-workers, customers, and suppliers
Periodic, overnight travel to meet with customers and attend tradeshows, as well as occasionally visit suppliers is required; travel may be domestic or international.
KNOWLEDGE, SKILLS, AND ABILITIES
Qualifications
Bachelor’s degree in science, business, or related field or equivalent experience
3-5 years of sales experience in technical or manufacturing application
Ability to travel with overnight stays;
Proficient with Microsoft Office; Word, Excel, PowerPoint
Ability to communicate professionally with people at all levels of the organization and external contacts
Ability to analyze and write reports, ability to compute rate, ratio and percent and develop charts and graphs
Effective problem solving and analytical skills
Advanced listening skills
Knowledge of sales processes
Background with CRM is beneficial
Strong leadership skills that build effective teams by coaching and mentoring
Proven ability to manage, measure and direct others to ensure results are achieved
Experience in strategic planning and execution
Driven to achieve results and set goals
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