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Lake Orion, MI
$90,000.00 - $150,000.00 per year

Job Summary

The Service Design Release Engineer (DRE) is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the ABS customer service portfolio. This role requires a high level of initiative, self-motivation, and engagement with customers and internal stakeholders, aiming for 100% customer satisfaction. This individual will work closely with our prototype and production engineering manufacturing teams, as well as key suppliers and the validation/testing teams.


Platform Engineering

  • Provide sustaining design engineering for existing products.
  • Develop and maintain tools to measure and report delivered quality metrics.
  • Improve manufacturing yield and achieve delivered quality targets.
  • Improvements include changes to products and processes.
  • Analyze field returns to identify the root cause and corrective actions.
  • Complete root cause analysis and corrective actions for product and process failures.
  • Use documented data-driven and structured problem-solving methods.
  • Provide technical support for the resolution of product issues in the field.
  • Provide Platform Engineering input and tasks required to support new product introduction (NPI).


  • Ensure customer satisfaction with product performance and field service activities.
  • Assign and schedule regional Service Technicians.
  • Prepare and approve quotations for field service activities.
  • Review and approve field service reports; provide complete and professional documentation to the customer.
  • Responsible for after-hours and emergency 24/7 customer support.
  • Develop and maintain spare parts programs with cross-functional operations support.
  • Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations.

Position Qualifications

  • Bachelor’s degree in business, engineering, or a related field.
  • Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices.
  • Minimum of seven (7) years of experience working in customer service and a minimum of five (5) years of experience leading teams of skilled mechanical and electrical service technicians.
  • Minimum of five (5) years of working with complex electro-mechanical systems required.
  • Highly collaborative with a genuine passion for customer service.
  • Excellent analytical, communication, and presentation skills.
  • Strong interpersonal skills to work with team members on all levels of the organization.
  • Highly organized and detail oriented.
  • Ability to travel approximately 25% domestically and internationally.
  • Ability to work in a dynamic start-up environment where initiative and ownership is preferred.
  • Assertive, and not afraid to share their opinion.



Flint Office Map

2370 South Linden Rd.
Suite 100
Flint, MI 48532
United States

Owosso Office Map

215 N Water St
Suite 124
Owosso, MI 48867
United States

Bay City Location
Bay City

3865 E Wilder Rd.
Suite 6
Bay City, MI 48706
United States

Madison Heights Location
Madison Heights

30801 Barrington Dr.
Suite 100
Madison Heights, MI 48071
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Fenton Location

(Appointment Only)
17460 Silver Parkway
Fenton, MI 48430
United States