Job Title: Service Manager
Location: Holly, MI
Pay: $40/hr +
Essential Functions:
• Liaise with project managers to resolve product issues in the field under warranty.
• Provide support to post ship functions related to spare parts and service actions for suggested replacement updates and required engineering changes to the standards.
• Provides input and direction for field service issues outside of the standard warranty period.
• Travels to the customer's site (as required) to assist in product development, working with engineering design specifications, objectives and standards.
• Part of the advisory team that develops new products as well as old through technology, creativity and design for manufacturing.
• Develop and document "Technical Bulletins” for applications of standards for all products.
• Liaise with technical documentation dept creating technical information for inclusion in customer manuals.
• Provide technical support and consultation function to all departments and customers.
• Technically support the account managers when required to assist in the presentation of proposed solutions and processes.
• Assists in special projects in support for sales and marketing, applications and manufacturing.
• Meets agreed upon goals and objectives in a timely manner.
• Arrives to work, meetings, appointments, and other work-related functions on time and as scheduled.
Required Skills, Education, and Experience:
• 10 to 15 years of product support and customer field service.
• Have a practical working knowledge of automated assembly & test solutions, material handling systems, mechanical designs, special machines, mechanisms, electrical and fluid machine control and process logistics.
• Requires solid technical assessment, communication and presentation skills demonstrated technical proficiency in Microsoft Office Suite.
• Process engineering background and proven trouble-shooting skills
• Excellent communication.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to understand and follow written and verbal instructions.
• Ability to understand any and all safety requirements and cautions.
• Ability to perform the physical labor necessary.
Key Attributes:
• Interpersonal skills
• Attendance
• Technical Skills
• Excellent Communications Skills
Benefits offered:
• Medical, Dental, Vision Insurance
Travel Requirements:
• Up to 80% of travel required, including international travel and overnight stays.
Physical Conditions:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be able to sit, climb, balance, stoop, and kneel.
• Must be able to stand and walk for extended periods of time.
• Must be able to lift and move up to 50 lbs. and occasionally lift and move up to 70 lbs.
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